Privacy Policy
MtaaniWeb ("MtaaniWeb", "we", "us" or "our") provides a local discovery and media platform based in Nairobi, Kenya. This Privacy Policy explains what personal information we collect, why, how we protect it and what choices you have, in line with the Data Protection Act, 2019 of Kenya.
1. Information we collect
- Messages and enquiries: your name, email address, the topic and message you send through the Contact page.
- Business listing requests: the business name, category, neighbourhood, phone or WhatsApp number, your name and email if you give them, and any notes you add.
- Service requests: if you ask for a promotional service, the name, email, phone or WhatsApp number, dates and details you give us, so that we can reply and arrange the work.
- Verification requests: the profile, your name and contact details, your link to the profile, and links to public evidence. Evidence is seen only by our team and is not shown publicly. We do not ask for national ID documents.
- Polls: your vote is counted anonymously.
- Reports: the reason and optional note when you report an issue on a business or event page. Reports do not ask for your identity.
- Search and usage data: the words you search, how many results they returned, which business profile you open from a search, and anonymous counts of page views, visits, opens, saves, shares, contact taps, guide reading time and ad views, grouped by day and by hour. We do not link these to your name or account.
- Saved items: what you save to My Saves stays in your browser. Only an anonymous total save count is stored with a business.
- Technical data: basic information your browser sends when loading the site, such as IP address and device type, handled by our hosting and infrastructure providers.
- Team accounts: staff who manage MtaaniWeb sign in with an email and password. We store the email, name and role for those accounts.
We aim to collect only what is reasonably necessary.
2. How we use information
- Operate, maintain and secure MtaaniWeb
- Review, publish and correct business, event and editorial information
- Respond to enquiries and manage campaigns
- Understand how people use the Platform, show what is trending and improve discovery
- Prevent fraud, spam and abuse
- Meet legal and regulatory obligations
3. Business and event information
Some information is intended to be public on MtaaniWeb, including a business name, category, location, hours, contact details, website, social links, description, images and services, and event details. Business owners and organisers should not submit personal information for public display unless they are authorised to do so.
4. Location
MtaaniWeb does not ask for or track your location. Where you choose a neighbourhood to browse, that choice is kept in your browser and used only to filter what you see. We keep an anonymous total of how many people chose each neighbourhood.
5. Marketing
We do not send marketing messages unless you ask for them or the law allows it. You can opt out at any time.
6. How long we keep information
We keep messages and listing requests while they are needed to respond and manage the relationship, and for a reasonable period afterwards. Anonymous usage and search data may be kept longer in aggregate form. We delete or anonymise personal information when it is no longer needed.
7. Security
We use reasonable technical and organisational measures to protect personal information, including access controls on our administration tools. No internet-based system can be guaranteed to be completely secure.
8. Your rights
Subject to the law, you may be informed about how your data is used, access it, object to certain processing, ask for correction and ask for deletion. Use our Data Request and Deletion Process or the Contact page. If you are not satisfied with how we handle your information, you may complain to the Office of the Data Protection Commissioner of Kenya.
9. Cookies and browser storage
See our Cookie Policy for what is stored in your browser.
10. Changes
We may update this Privacy Policy from time to time. The latest version is published on this page with its date.